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Returns Policy
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
RETURNS FROM ALL COUNTRIES
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
RETURNS FROM EUROPEAN UNION (EU)
Returns from all EU countries are free of charge.
Follow the procedure to receive the return form for applying on the parcel for free returns.
RETURNS FROM NON-EUROPEAN UNION (NON-EU) COUNTRIES:
All shipping costs, including shipment, VAT, and import duties, are borne by the customer.
If you live in a non-EU country and wish to make a return, specify on your package that it is a “Return of Goods”.
Depending on Customs authorities, additional customs/handling fees may apply.
These additional customs fees related to the return delivery will be charged to the customer and deducted from the refund of the order.
RETURN PROCEDURE
You can return any item purchased on backlabel.com within 14 days of the delivery date.
Communicate your decision to return the goods to Back Label within the first 14 days after receiving them at anna@backlabel.com.
After notifying us of the return, you have another 14 days to send back the purchased products to Back Label.
The items must be returned in perfect condition, unwashed, unworn, with tags in place, and in their original packaging.
Back Label will refund the amount only after the goods have been duly returned, delivered, and quality inspection has been performed.
EXCHANGE PROCESS
If you wish to exchange an item for a different size or color, simply reorder it on our online store.
Upon receipt and validation of the returned item’s conformity, Back Label will proceed with the refund for the exchanged item.
Kindly follow return procedures accordingly.
CONTACT INFORMATION
For any further assistance, contact Anna at anna@backlabel.com